Tips on Conducting a Needs Assessment Before Deploying Business Intelligence (BI) Technology

Business Intelligence (BI) is a collection of powerful5. Is there a need for a simpler approach to
performance management tools that helphandling regulatory compliance requirements,
enterprises gather, coordinate, and transformcustomer relations, reporting obligations, including
data into knowledge efficiently. Properly deployed,audits, accountability, invoices, and inventory
BI promises timely insight into seemingly disparatetracking?
information. It supports objectivity in business6. Is there a need to improve information sharing
decision-making.by being able to integrate, slice and dice data
However, the success of BI adoption dependsfrom multiple internal and related external
critically on how well the product fits the needs ofsources?
an enterprise. In addition to product research andThe outcome of such an objective evaluation of
brand comparisons, it is important to conduct ancurrent enterprise data management and
internal assessment of related enterpriseanticipated needs is important in the choice of
processes. This article suggests some tips on howappropriate BI product and vendor.
to conduct a needs assessment before theIt makes business sense to invest in a product
acquisition of BI technology.with a solid track record and a potential for
A needs assessment involves a detailed checklistlongevity. A good place to continue the research
of how an enterprise collects and uses data inon current industry standards for BI is through
order to identify a possible role for BI. Thecomparing the products of the following
following are some questions that might revealdevelopers:
pertinent characteristics to inform the best choice1. IBM - Cognos
of BI product:2. Oracle - Hyperion
1. Does the enterprise collect large amounts of3. Microsoft
transactional and operational data from multiple4. MicroStrategy
departments, markets, and geographical locations?5. SAP Business Objects
2. Are the enterprise data integration and6. SPSS
analytical processes getting complicated withoutConclusion
providing a corresponding enhancement inA thorough needs assessment is one way to
information value?improve the returns on business intelligence
3. Is it currently difficult to see, quickly, howinvestment. BI tools promise to transform the
enterprise data from multiple sources are related?efficiency and objectivity of business decisions.
4. Is there a growing problem with trackingHowever, realizing these benefits hinges on how
internal operational trends and assessingwell the chosen BI product fits the needs of the
contributing factors?enterprise.