Measure TQM Success - Baldrige Assessment Case Study for Category 4 Information and Analysis

In my previous article entitled: Market andcommunication and alignment tools. At
Customer focus - Baldrige Assessment Casedepartmental level, key personnel are involved to
Studies for Category 3, I shared about commonset targets for the departmental measures and
assessment findings of several companies beingtarget.
assessed by a group of trained and experienced3. Key information and data are made available to
assessors. In this article, I will provide similarall departmental heads as well as at strategic
findings but on Information and Analysis, of thelocation to enable decision making
Baldrige Criteria. It is provided in the form of caseCommon Area for Improvement
studies which include Criteria summary as
described in year 2001 Baldrige Criteria,1. Benchmark data is lacking for most company
assessment findings in terms of Strengths andand departmental level for comparison of
Area for Improvements.performance. Target set for each KPI are
There are seven categories in the Baldrigeavailable but is unable to keep up the pace of
Criteria. In this article, I will deal with the boldimprovement needed
categories listed below:-2. Deviation of performance level for some
Leadership | Strategic Planning | Customer anddepartmental level measures and target are not
Market Focus | Information and Analysis | Humanwell communication across other department such
Resource Focus | Process Management | Businessthat actions are not repeated
Results3. Data analysis on operational indicators are not
Criteria Summary - Information and Analysiswell managed to synergize improvement effort
The Information and Analysis Category examinesacross the organization
your organization's information management andIn summary, having understood the core value
performance measurement systems and howand concepts of Malcolm Baldrige, leaders of
your organization analyzes performance data andcompany would have a better idea TQM success
information.may be represented by Malcolm Baldrige
4.1) Measurement and Analysis of OrganizationalAssessment. Its assessment report both
PerformanceStrengths and Area for Improvement is a
Describe how your organization provides effectivevalue-added feedback moving forward. My next
performance management systems forarticle will share some case studies on
measuring, analyzing, aligning, and improvingassessment of several companies in Human
performance at all levels and in all parts of yourResource Focus - Category 5
organizationDisclaimer:
4.2) Information ManagementAll rights reserved. This article is written by the
Describe how your organization ensures theauthor based on his practical application
quality and availability of needed data andexperience. All definitions and interpretation of
information for employees, suppliers/partners, andterminology are his point of view and has it has
customers.no intention to conflict with experts in similar topic.
Common StrengthsThe author holds no responsibility for the use of
this article in any way.
1. Key Performance Indicators (KPI) at companyFree to reprint or re-publish:
level are well established and track regularly inAll rights reserved. You are free to reprint or
various forum with Shareholder, Senior Leadersre-publish this article as long as you include my
and Management team. Data are analysis usingresource box at the end of this article. And
various tools for decision making.ensure that the URL in the resource box
2. Company level KPI are communicated to allremained intact and it is linked to the author's
departments using the Tree Diagram as awebsite.