| When you're dealing with the public sector, data | | | | details that can change frequently - keeping up |
| management and information security are top | | | | can be an arduous task, especially when existing |
| priorities. This can present a challenge when local | | | | records have different file formats and erroneous |
| authorities and public sector bodies require multiple | | | | spellings. |
| users to have access to data, as 88 per cent of | | | | A bespoke single customer view (SCV) solution |
| security breaches have been found to be due to | | | | will help organisations achieve a comprehensive |
| user negligence, and data can also quickly become | | | | understanding of individuals through multiple |
| out of date. | | | | sources, as well as reduce the time, money and |
| Employees at all level of organisations need to | | | | resources needed to keep track of personal data. |
| understand the importance of effective data | | | | When making use of SCV software, workers can |
| management, and by utilising software to speed | | | | obtain a unique key number to identify each |
| up and consolidate data, employees could find it | | | | customer and make it easier to obtain records |
| easier than ever before to keep timely records | | | | and track any changes, without compromising |
| on personal details in a highly secure environment. | | | | security. These keys can also be used in |
| Single customer view projects (or Single Citizen | | | | conjunction with others to link family members |
| View when talking within the Public Sector) are | | | | and individuals living at the same address, reducing |
| being adopted by many organisations and local | | | | the time needed to keep track of such data. |
| authorities to help improve their customer service | | | | SCV solutions can also include customer |
| delivery, ensuring that records of citizens are kept | | | | engagement 'health checks,' regular audits of data |
| up to date. Not only does this software provide | | | | for quality, accuracy and completeness that can |
| an accurate overview of citizens and their | | | | also provide recommendations for improvements. |
| interactions with public sector bodies, but it also | | | | Consultants can work with public sector |
| links up to multiple sources to ensure the | | | | organisations to produce a tailored solution for |
| information is as reliable as possible. | | | | their specific requirements, whether that involves |
| Effective data management means providing | | | | data services such as record cleaning, |
| optimum service to citizens and customers. With | | | | standardisation, suppression or de-duplication, or |
| 7.8 million UK citizens moving house in the average | | | | integrated solutions to analyse larger amounts of |
| year, and hundreds of thousands of people | | | | data and come up with the most effective |
| changing their name - not to mention additional | | | | management solution. |