Data Collection Tools In Six Sigma

You can not imagine being able to organize the1. Customer Requirement Translation And Analysis
enormous amount of data and manipulate themTool- Analysis of customer requirement is done
as easily as you would be able to do without datato translate to an understandable and an
collection tools. Then again, the task is not easilyunambiguous language. The translated and
done unless you have selected the right kind ofinterpreted customer data converts into
tool appropriate for the project. You need thesemeasurable functional requirements thus
data collection tools at all steps where youstrengthening the operating team's capability to
generate numerical data.deliver products and services that customers will
Six Sigma Data Collection Toolsimmediately identify and really relish.
The data collection tools are mostly in excel2. SIPOC Diagram- SIPOC diagram is rather a
format and come as Macro Plug Ins, barring apresentation diagram and an analysis tool at the
few exceptions of stand-alone applications.same time. It provides an "at a glance" like
Initial Raw Data Collection Toolsoverview of various processes, and helps identify
1. Operational Definitions Sheet- This sheet definesthe venders, inputs and outputs of a process and
the metrics so that data collection across thecustomers by critically contrasting the input data
board is consistent.against each other
2. Voice Of The Customer Data Collection Tool-3. Pareto Chart- A Pareto chart is helpful in
Collect data from internal database, surveys,identifying those small numbers of problems which
interviews, listening posts and observations at thecause about 80% of all the troubles. This is a
point of sales and use and organize themtremendous help in reducing or eliminating the
systematicallyavoidable waste of efforts so that you can
3. Worksheet For Customer Segmentation-channelize your improvement efforts on
Worksheet for segmentation is essential tocontinuous productive applications.
identify and concentrate on the demands of main4. Production Scheduling And Actual Scorecard-
and sub-segments which helps get down to finerThe simple production scheduling and actual score
detailscard comes handy to evaluate the production
4. Check Sheets- Very handy in collecting smallerschedules and operations & sales planning as
sample data of different attributes or counts foropposed to actual results. This is the same
use in defining problem areas or substantiating thetemplate which is used for Pareto chart, schedule
outcomes.to actual comparison and the checklist for quality.
5. Data sheets- These plain and simple datasheets5. QFD House Of Quality Chart- Quality Function
are used to gather small amounts of measured ordeployment house of quality is an all in one tool. It
variable data to for the purpose of defining ahelps identify customer requirements vis-a-vis
problem or substantiating the results.products or services, develop an effective
Data Assessment Toolsblueprint, formulate strategies to eliminate faults
Data assessment tools are not decision-makingand failures and finally implement new design.
tools such as the Ishikawa Fishbone Chart or theIt would be futile to work without tools, either PC
Thought Map Relation Diagram.based or otherwise in a Six Sigma environment.