| Public clouds' QoS is under close scrutiny | | | | will prove slow-moving. |
| Public cloud providers claim superiority over | | | | Private clouds will find it hard to keep up with the |
| on-premise IT infrastructures on two fronts: cost | | | | public cloud Joneses |
| and QoS. On-premise IT supporters | | | | Enterprises' QoS expectations are rising. The rise |
| counter-attack at both levels, but the brunt of | | | | affects both private and public clouds. The more |
| their offensive focuses on QoS – with a mix | | | | demanding enterprises become with public cloud |
| of valid criticisms and hyped assertions aimed at | | | | SLAs and QoS at all (RASS) levels, the more |
| generating FUD (fear, uncertainty, and doubt). | | | | likely the same enterprises will be to make the |
| Public cloud providers should expect the criticism | | | | same demands of their IT departments. |
| (and FUD) to continue in its intensity. | | | | Considering the status of many internal data |
| Public cloud SLAs need to improve | | | | centers, public cloud providers may find it easier |
| The market is slow to trust that public cloud | | | | to meet these demands than IT departments. |
| service providers will deliver on their RASS | | | | Private clouds will converge with public ones |
| promises – all the more since the service-level | | | | In order to deliver satisfactory QoS and SLAs, |
| agreements (SLAs) that back these promises are | | | | public cloud providers have made technology and |
| skewed in favor of the providers. Market trust will | | | | design choices that enterprises may not be able |
| build up, though, as SLAs, backed by certification | | | | or willing to make. Both sides are on a |
| schemes, improve. Those with QoS requirement | | | | convergence path, though. On one hand, |
| levels for which public clouds cannot cater will | | | | enterprises will take a step forward and, for |
| keep to private clouds (including shared or virtual | | | | example, rethink how best to design new |
| private clouds, or both). | | | | applications for scalability. On the other hand, public |
| Security is the number-one QoS issue | | | | clouds will take two steps back. Many have |
| Security concerns are the most important | | | | chosen designs and technologies that have yet to |
| obstacle to public cloud adoption, along with | | | | become mainstream. These will evolve towards |
| concerns related to regulatory compliance and | | | | approaches that are more familiar to developers, |
| data governance. However, public cloud risk can | | | | or will mask the "exotic" elements of their |
| be managed like any other risk. It requires | | | | approaches, especially when it comes to |
| vendors, users, auditors, and governments to | | | | platform-as-a-service (PaaS) offerings. |
| cooperate – a process that has started but | | | | |